The quality of customer service says a lot about a company. These are the faces or voices of your business, and the experience your customers have with them can make or break their loyalty to your products and services.
For small businesses, however, customer service is sometimes not a top priority. This can be due to many valid reasons— other aspects of the business need more attention, there are no resources for an in-house customer service team, or the company lacks the manpower and technology to render great customer service. Read more on this article: http://bit.ly/2ih5AOT