In October 2014, the number of active mobile devices exceeded the number of people on earth, with mobile phones breaching the 7.22 billion mark against only 7.19 billion people recorded by the U.S. Census.
As mobile device usage continues to grow, customer service companies are also leaning toward products and services that satisfy the demand of their customers in this front. Major call center services, for instance, understand that customers now tend to make transactions through mobile devices, and are using mobile applications to connect to end users.
The customer service industry predicts that people will continue to demand effortless interaction through mobile channels and inbound call center services. They will be expecting more mobile-friendly websites and customer support channels, and more social media-driven customer support agents that they could reach through their mobile phones.