Outsourcing is the latest buzzword nowadays in the business world. Outsourcing is the process in which an organization entrusts their business functions externally or to third-party companies. Business process outsourcing is an organization that performs a process outsourced by another organization. The first record of business process outsourcing activity dates back in 1949. BPO comprises in various activities such as accounting and book keeping services, HR services, data conversion services and IT services. Payroll processing was the first main function, and it still remains one of the most common outsourced tasks in the industry today.
A customer service call center is a type or a subset of a BPO. Customer service is the foundation of any company. Call centers are involved in tasks such as entertaining customer queries, complaints, telemarketing, product services and more.